FAQs • Municipal Pooling Authority, CA • CivicEngage

How do we resolve disputes?: You have the right to disagree with decisions affecting your claim. We encourage you to contact your employer or MPA to resolve the problem. If this doesn’t work, you may also try the following:
- Contact the Information and Assistance officer in your area. For a directory of offices, go to the DWC web site at www.dir.ca.gov. You may also hear recorded information at 800-736-7401.
- You may consult with an attorney. If you decide to hire an attorney to represent you, the attorney’s fees will be taken out of your settlement.
- You may ask to have your case heard by the Workers’ Compensation Appeals Board.
DWC website

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For Injured Workers

1. What is workers’ compensation?: If you sustain an injury on the job or a work-related illness, your employer will provide you with appropriate workers’ compensation benefits. These benefits, including medical treatment and compensation for lost time from work, are listed below and discussed in more detail in our “Information for the Injured Worker” brochure. You may be eligible for some or all of the benefits listed, depending on the nature of your claim. In order to access these benefits without delay, be sure to report all work-related injuries and illnesses promptly. Information for the Injured Worker Brochure (PDF)

2. What are the benefits?: Please reference the Workers' Compensation Benefits page for a complete explanation. Benefits page

3. What does MPA do?: Our responsibility is to administer workers’ compensation benefits to injured employees. First, we must determine whether or not the injury or illness is work-related. By law, this decision must be made within 90 days of the filing of a claim form.
Workers’ compensation can be complicated. We understand this, and encourage you to contact us with any questions or concerns.

4. How do we resolve disputes?: You have the right to disagree with decisions affecting your claim. We encourage you to contact your employer or MPA to resolve the problem. If this doesn’t work, you may also try the following:
- Contact the Information and Assistance officer in your area. For a directory of offices, go to the DWC web site at www.dir.ca.gov. You may also hear recorded information at 800-736-7401.
- You may consult with an attorney. If you decide to hire an attorney to represent you, the attorney’s fees will be taken out of your settlement.
- You may ask to have your case heard by the Workers’ Compensation Appeals Board.
DWC website

5. What are my responsibilities?: - Report injuries promptly to your supervisor
- Call Company Nurse to report your injury and receive treatment advice (877-854-6877)
- Go to the city’s designated occupational facility or your predesignated personal physician
- Fill out a claim form (DWC-1)
- Participate in accident safety review
- Follow through with medical care
- Participate in early return to work
DWC-1 Form (PDF)