What is the Information and Assistance (I&A) Officer, and how do I contact them?
An I&A Officer is a Department of Workers’ Compensation employee who answers questions, assists injured workers, provides written materials, conducts informational workshops and holds meetings to informally resolve problems with claims.

Your local I&A officers are a great resource and their services are free. They are not there to act on your behalf as an attorney would, but they'll help you understand how to act on your own behalf. Attend a free seminar for injured workers at a local DWC district office for a full explanation of workers' comp benefits, your rights and responsibilities. You can also make an appointment with an I&A officer and speak to them privately at your convenience.

In addition, there is a lot of information on the I&A page of the DWC's website. Check out the fact sheets and guides for injured workers. The fact sheets provide answers to frequently asked questions about issues affecting your benefits. The guides will help you fill out forms you may need to get a problem with your claim resolved at the local DWC district office.

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1. Where does an employee go for medical treatment?
2. Who pays for the medical treatment? Are there deductibles or co-pays?
3. Do I need to fill out the claim form (DWC-1) my employer gave me?
4. How do I get my medication authorized?
5. If an employee misses work time to attend medical treatment appointments, does he/she get paid under workers’ compensation?
6. When can an employee return to work after an injury?
7. Do I get reimbursed for mileage to my medical appointments, and how much?
8. If my claim is delayed, how long does my employer/MPA have to make a decision?
9. What is the Information and Assistance (I&A) Officer, and how do I contact them?